Performance Culture

Leaders at Carriage practice the 4E Leadership Model

The 4E Leadership Model focuses on the “4E qualities” that the Carriage team believes are essential to succeeding in a high performance culture. Inspired and adapted from the famous General Electric CEO Jack Welch, these are qualities that Carriage Services pushes all our leadership to demonstrate.

Energy: The passion and drive to get the job done.
Energize: How a leader motivates and gets others excited.
Edge: The determination to make difficult decisions.
Execute: The ability to carry out the plan and deliver results.

Guiding principles

Beliefs that guide our
day-to-day actions

Starting with our founder Mel Payne and the Standards Council, these are beliefs that everyone on the Carriage team is encouraged to not only believe, but practice in their day-to-day work. While the work itself is important, the integrity and purpose behind it are what gives the work its deeper meaning.

  • Honesty, integrity and quality in all that we do
  • Hard work and shared success through employee ownership
  • Belief in the power of people through individual initiative and teamwork
  • Outstanding service and profitability go hand-in-hand
  • Growth of the company is driven by decentralization and partnership