Carlos R. Quezada was named Chief Executive Officer in June 2023. Mr. Quezada joined the Company in 2020 as Vice President of Cemetery Sales and Marketing. He was promoted to Senior Vice President of Sales and Marketing in 2021. On June 1, 2021, he was appointed Executive Vice President and Chief Operating Officer. Immediately before being named the Company’s CEO, Mr. Quezada served as its President and Chief Operating Officer. Before joining our Company, Carlos R. Quezada was a Managing Director at Service Corporation International ("SCI") from 2009 to 2020. At SCI, he played influential roles in both sales and operations, reinforcing his expertise in these areas. Mr. Quezada's professional journey spans more than two decades in the hospitality industry, holding diverse leadership positions, including Chief Executive Officer, President, and Chief Operating Officer for privately held multiunit entities in the sector. A fervent passion for enhancing customer experiences and delivering service excellence has driven his innovative company transformations throughout his career.
Steven D. Metzger serves as our President and leads our Corporate Development, Legal, HR and Risk Management teams. Mr. Metzger joined the Company in May 2018 and was promoted to Senior Vice President and General Counsel in February 2019. In 2021, in addition to his roles as General Counsel and Secretary, Mr. Metzger was promoted to Executive Vice President and Chief Administrative Officer. Prior to joining Carriage, Mr. Metzger served as Senior Vice President, General Counsel and Secretary for a publicly traded company in the restaurant industry from 2016 to 2018. Prior to that, Mr. Metzger spent seven years with Service Corporation International (“SCI”) where he served in various leadership roles including Managing Counsel for the Legal Department and Chief Compliance Officer for SCI’s registered investment advisor. Mr. Metzger began his career as a litigator at a Houston law firm and received both his BA in Government and his Juris Doctorate from the University of Texas at Austin.
Kian joined Carriage in March of 2023 in the role of Executive Vice President, Chief Financial Officer, and Treasurer. Prior to joining Carriage, Kian served as Executive Vice President and Chief Financial Officer for Tellurian, Inc., a publicly traded company in the liquefied natural gas sector. He also served in various investor relations and finance related roles at Apache Corporation, as well as having served as a Vice President at Lazard Freres & Co. Kian graduated from Columbia University with a B.A. in Neuroscience & Behavior and earned his M.B.A. from Rice University
Robbie has 30 years of industry experience, including positions in funeral/cemetery operations, finance, sales, systems, process improvement, and audit. Robbie spent her childhood moving every two years as the daughter of an Air Force Colonel. She is a Certified Public Accountant with a degree in Marketing and Information Systems from Baylor University in Waco, Texas. She serves as President-Elect for the International Cemetery, Cremation and Funeral Association (“ICCFA”) as well as being a member of the Finance Committee. Robbie is also active in the Cremation Association of North America and served as a board member until the fall of 2021.
Shawn R. Phillips joined Carriage in September 2007 and was promoted to Senior Vice President in February 2017. He had served as our Regional Partner – West from 2007 to 2011 and currently serves as the Regional Partner – Central. Prior to joining Carriage, Mr. Phillips served from 1983 to 2007 in various leadership and operational roles with other publicly traded funeral and cemetery service companies. From 1979 to 1983, Mr. Phillips worked for an independent funeral operator. Mr. Phillips is a licensed Funeral Director and Embalmer and a graduate of the Mortuary Science Program at Cypress College.
Peggy Schappaugh joined Carriage in August 2003 as an Operations Analyst and was promoted to Vice President of Operations and Acquisition Analysis in 2020. Mrs. Schappaugh has also served in other operationally focused roles within Carriage. Prior to joining Carriage, Mrs. Schappaugh served as an accountant at a publicly traded oil and gas company. Mrs. Schappaugh is a CPA and possesses a BBA in Accounting from Texas A&M University in College Station.
Paul D. Elliott joined Carriage in September 2012 as our Regional Partner – West and was promoted to Senior Vice President in February 2017. Prior to joining Carriage, Mr. Elliott served as a Managing Director for Service Corporation International (“SCI”). From February 1995 to August 2012, Mr. Elliott held various management roles in sales and operations within SCI. From September 1984 to December 1994, Mr. Elliott was a partner in his family’s funeral home in Kansas. Mr. Elliott is a graduate of the University of Kansas and the Dallas Institute of Funeral Service.
Shane T. Pudenz serves as our Vice President of Sales and Marketing and joined Carriage in October of 2020. Prior to joining Carriage, Mr. Pudenz worked in several roles at Service Corporation International from 2012 to 2020 where he successfully lead multimarket sales organizations as Sales Director in addition to other roles he held prior. Mr. Pudenz has a Bachelors Degree in Mass Communications from Grandview University in Des Moines, IA.
Rob Franch serves as our Chief Information Officer and joined Carriage in April of 2022. Prior to joining Carriage, Mr. Franch served as the Chief Technology Officer for Cushman & Wakefield from 2014 to 2022, where he led the Application, Infrastructure and Collaboration delivery to over 48,000 colleagues across 60 countries. Mr. Franch has also held previous senior leadership roles for AON Corporation, Bank of America, and LaSalle Bank. Mr. Franch is a graduate of the University of Iowa.
Kathryn Shanley Nelson joined Carriage in March 2024 and serves as our Chief Accounting Officer. Prior to joining Carriage, Ms. Shanley Nelson served as the Assistant Vice-President and Assistant Controller for Service Corporation International (“SCI”) from 2014 to 2024 and Director of Operational Accounting from 2011-2014. Ms.Shanley Nelson joined SCI in 1994 and has held various roles of increasing responsibility over her thirty-year career, leading SCI’s financial reporting, general accounting, and auditing functions. Ms.Shanley-Nelson is a Certified Public Account and has a M.S. and B.S. in Business Administration from LeTourneau University.