PRESERVE YOUR LEGACY. PURSUE YOUR DREAMS.

PRESERVE YOUR LEGACY.
PURSUE YOUR DREAMS.

Our Company

The Carriage Services Story | Carriage Funeral Services

Being The Best

The Carriage Services Story

Founded in 1991 by Mel Payne, Carriage has grown into an innovative and dynamic leader in the deathcare industry. We focus on Being The Best which means we are committed to supporting our partners and providing the highest level of care to the families that we serve.

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Foundation for Excellence | Carriage Funeral Services

Foundation for Excellence

Carriage Culture

Starting with our Five Guiding Principles, the Carriage High Performing culture provides a foundation and framework for our employees and partners. Our High Performance Flywheel is the mechanism that creates the energy and momentum for our success.

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Momentum Of Success

High Performance Flywheel

The High Performance Flywheel | Carriage Funeral Services
The High Performance Flywheel Step 2| Carriage Funeral Services

5 Guiding Principles

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The High Performance Flywheel Step 3| Carriage Funeral Services

First Who
Then What

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The High Performance Flywheel Step 4 | Carriage Funeral Services

4E
Leadership

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The High Performance Flywheel Step 5 | Carriage Funeral Services

High Performance Culture

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The High Performance Flywheel Step 6 | Carriage Funeral Services

High Value Personal Service

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The High Performance Flywheel Step 7 | Carriage Funeral Services

Standards Operating Model

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The High Performance Flywheel Step 8 | Carriage Funeral Services

Capital Allocation

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The High Performance Flywheel Step 1| Carriage Funeral Services

Value Creation Dynamic

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Leadership

Officers

Meet Our Officers
Melvine C Payne Headshot

Melvine C. Payne

CHAIRMAN OF THE BOARD AND CHIEF EXECUTIVE OFFICER

Carlos R Quezada Headshot

Carlos R. Quezada

PRESIDENT AND CHIEF OPERATING OFFICER

Steven D. Metzger Headshot

Steven D. Metzger

EXECUTIVE VICE PRESIDENT, GENERAL COUNSEL AND CHIEF ADMINISTRATIVE OFFICER

Paul D. Elliott Headshot

Paul D. Elliott

SENIOR VICE PRESIDENT
AND REGIONAL PARTNER

Shawn R. Phillips Headshot

Shawn R. Phillips

SENIOR VICE PRESIDENT
AND REGIONAL PARTNER

Robbie Pape Headshot

Robbie Pape

SENIOR VICE PRESIDENT
AND REGIONAL PARTNER

Peggy Schappaugh Headshot

Peggy Schappaugh

VICE PRESIDENT OF OPERATIONS & ACQUISITIONS ANALYSIS

Shane T. Pudenz Headshot

Shane T. Pudenz

VICE PRESIDENT OF SALES AND MARKETING

Rob Franch Headshot

Rob Franch

CHIEF INFORMATION OFFICER

Leadership

The Standards Council

Meet The Standards Council
Kristi Ah You Headshot

Kristi Ah You

MANAGING PARTNER

James Bass Headshot

James Bass

Managing Partner

Jason Cox Headshot

Jason Cox

Managing Partner

Ben Frieberg Headshot

Ben Frieberg

Managing Partner

Tim Hauck Headshot

Tim Hauck

Managing Partner

Justin Luyben Headshot

Justin Luyben

Managing Partner

Nicholas Welzenbach Headshot

Nicholas Welzenbach

Managing Partner

Tom O’Brien Headshot

Tom O’Brien

Managing Partner

Jim Terry Headshot

Jim Terry

Managing Partner

Steven Mora Headshot

Steven Mora

Managing Partner

MICHAEL KELLY Headshot

MICHAEL KELLY

Managing Partner

Value Creation Dynamics

All the components of our High-Performance flywheel when working in unison allows for the continual creation of value for our shareholders.

Five Guiding Principles

Created by our founder Mel Payne, they describe the beliefs that guide our everyday actions, shaping our culture.

First Who, Then What

It all begins with having the right people in the right seats. As a people-first organization this is critical for our success.

4E Leadership

Our leaders are empowered to drive growth, and given the resources and support to foster success.

High Performance Culture

The Carriage culture has been intentionally formed to motivate and inspire employees who are productive, efficient and energized with a Being The Best mindset. We recognize the importance of every individual that contributes to our culture and emphasize the recognition of high-performance.

High Value Personal Service

We are committed to providing unique and memorable experiences to the families that we serve.

Standards Operating Model

Carriages Standard Operating Model is comprised of key metrics that focus on growing market share and employing high-performing people which together drive long-term operating and financial performance.

Capital Allocation

Our ability to invest in and grow the intrinsic value of Carriage over time.