Our Story

For over 28 years, we’ve partnered with the best funeral home and cemetery owners in America to provide the most comprehensive succession planning solution.

Mission Statement

We are committed to being the most professional, ethical, and highest quality funeral and cemetery service organization in our industry.

Guiding Principles 

  • Honesty, integrity and quality in all that we do
  • Hard work, pride of accomplishment and shared success through employee ownership
  • Belief in the power of people through individual initiative and teamwork
  • Outstanding service and profitability go hand-in-hand
  • Growth of the company is driven by decentralization and partnership

standards operating model photo

Carriage’s Evolution

Our vision, our mission and our guiding principles for Carriage are not negotiable, and never will be. Over time, we have adopted new ideas and frameworks to help us continuously improve while eliminating other practices and concepts that may have kept us from full alignment to our vision and continuous improvement.

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Founded

1991

Founded as an acquisition company to consolidate the fragmented funeral and cemetery industry.

IPO

1996

IPO, August '96, participated in EPS driven acquisition mania fueled by cheap equity/debt

Stained_Glass seaside funeral home

Industry Market Crash

1999

Industry market crash in 1999 forced a multi-year deleveraging process-last industry equity raise August 1999 by STEI

Our Story 1

Good to Great

2003

Conviction that Carriage had to become a good operating company before being a good consolidation company. Shortly thereafter, we adopted concepts from Jim Collins’ book “Good to Great” and customized them into our culture and practices (i.e. First Who, Then What; Right People in Right Seats, Flywheel Effect).

Jacob Schoen & Son

New Operating Standards

2004

Implemented innovative Funeral Standards Operating Model - Abandoned ``Budget & Control`` model of operating funeral homes/cemeteries.

Pinnacle 2019 Standard Awards

New Beginning & Strategic Acquisitions

2012

In 2012, we embarked upon a “New Beginning” and launched our “Good to Great” Journey with the idea of achieving continuous and dynamic high performance over time. Also in 2012, we revised our Strategic Acquisition Model to more appropriately align our practices to our vision of partnering with the best remaining independents in strategic markets.

Being The Best

2015

In 2015, Carriage Services is better than it ever has been before in our twenty-four year history. However, we plan on and expect to continuously and dynamically improve over time in our mission of “Being the Best.”

Industry Leading EBITDA

2019

Industry leading Adjusted Consolidated EBITDA Margin

Carriage Culture

The culture of our company is one of entrepreneurship, high performance leadership, ownership, and partnership both in principle and in practice at every level.

Partner With Us

See why the best remaining independent owners have chosen to partner with Carriage Services.

Leadership

Our leadership team is dedicated to providing local managing partners with industry leading knowledge and guidance.

Testimonials

Want to know what it is like to partner with Carriage Services? Listen to what managing partners say about their experience with us.